Bravo CompanyDigital · Offshore staffing

Roles / Sales support specialist

Hire offshore · Sales

Hire offshore sales support. Let reps sell.

A remote specialist who builds quotes, processes orders, keeps the CRM clean and follows up, so your salespeople spend their hours in front of customers.

Remote sales support specialist at work
1.The seat

Why companies hire an offshore sales support specialist.

Most reps spend a large part of the week on quotes, order entry and CRM updates instead of selling. Sales support takes that work off them. Offshore makes it affordable to give each rep or territory dedicated support.

2.The work

What your sales support specialist does.

Task 01

Build quotes and proposals

Task 02

Enter and track orders

Task 03

Update CRM records and pipeline stages

Task 04

Follow up on open quotes

Task 05

Prepare sales reports

Task 06

Coordinate with operations on delivery

Tools we screen for

  • Salesforce
  • HubSpot
  • NetSuite
  • PandaDoc
  • Excel
  • Microsoft 365

Running something else? We recruit for the software you use.

3.The number

How you measure the seat.

KPI 01

Quote turnaround

Hours from request to quote sent.

KPI 02

CRM hygiene

Share of open deals with a next step and date.

KPI 03

Rep selling time

Hours per week moved off reps.

4.How we hire

100 resumes. 10 interviews. 3 finalists.

We define the seat with you, review about 100 resumes, interview about 10 and put 3 tested finalists in front of you, usually within 7 business days. You interview them free and pay nothing unless you hire.

Questions we ask every sales support specialist finalist

  1. A rep needs three quotes by end of day and pricing is unclear. What do you do?
  2. How do you keep a pipeline clean when reps forget to update it?
  3. Walk me through an order you processed from quote to delivery.

See the full process

5.Where we hire

Where we find sales support specialists.

We pick the country by the seat. For this role we recruit most often from the Philippines and Pakistan.

6.Your team

Your recruiters.

John Plumstead
John PlumsteadCo-founder. Runs client searches and sales.
Adam Parsons
Adam ParsonsCo-founder. Runs recruiting and placement.

John and Adam personally run every search. Both spent years as professional recruiters before Bravo, screening and placing people against a monthly number. Tell us the seat and we go find the people for you.

Meet John and Adam

7.Questions

Hiring an offshore sales support specialist: common questions.

Can one person support several reps?

Yes, depending on volume. We size the seat with you.

Will they talk to customers?

If you want them to. We test written and spoken English for customer-facing work.

What if our CRM is a mess?

Cleaning it up is often the first project for a sales support hire.

Tell us about the seat. We’ll go find your sales support specialist.

John PlumsteadAdam ParsonsJohn and Adam run every search personally.

Free interviews. You pay nothing unless you hire.

Get free interviews
john@bravocompanydigital.com813-495-2136