Roles / Customer service rep
Hire offshore · Admin and support
Remote reps for phone, email and chat who are tested on spoken English before you ever meet them, working the hours your customers call.
Missed calls are lost revenue, and customers judge you by how fast they get an answer. Staffing a local support shift is expensive and hard to keep filled. Offshore reps let you cover more hours and more channels without another local shift to manage.
Running something else? We recruit for the software you use.
Share of inbound calls answered live.
Minutes to first reply on email and chat.
Customer satisfaction score on closed tickets.
We define the seat with you, review about 100 resumes, interview about 10 and put 3 tested finalists in front of you, usually within 7 business days. You interview them free and pay nothing unless you hire.
We pick the country by the seat. For this role we recruit most often from the Philippines and Colombia.
John and Adam personally run every search. Both spent years as professional recruiters before Bravo, screening and placing people against a monthly number. Tell us the seat and we go find the people for you.
For customer-facing seats we run a recorded call test before you see anyone, and you interview them yourself. Your ears decide.
Yes. We hire for the shift you need.
Yes. We fill multiple seats and can stagger shifts.
John and Adam run every search personally.Free interviews. You pay nothing unless you hire.
Get free interviews