Bravo CompanyDigital · Offshore staffing

Roles / Dispatcher

Hire offshore · Operations

Hire an offshore dispatcher. Stop missing calls.

A remote dispatcher and CSR who answers, books and routes jobs in your field service software, so every call becomes a job on the board.

Remote dispatcher at work
1.The seat

Why companies hire an offshore dispatcher.

In home services, a missed call usually goes to the next company on Google. Many shops rely on one office manager who cannot answer every line while also dispatching, billing and handling the techs. An offshore dispatcher covers the phones and the board during the hours you need.

2.The work

What your dispatcher does.

Task 01

Answer inbound calls and book jobs

Task 02

Assign and route techs on the dispatch board

Task 03

Confirm appointments and send on-the-way texts

Task 04

Reschedule around cancellations and emergencies

Task 05

Enter job notes, photos and memberships

Task 06

Follow up on open estimates

Tools we screen for

  • ServiceTitan
  • Housecall Pro
  • Jobber
  • FieldEdge
  • RingCentral
  • Podium

Running something else? We recruit for the software you use.

3.The number

How you measure the seat.

KPI 01

Booking rate

Share of inbound calls booked into a job.

KPI 02

Missed calls

Unanswered calls during covered hours.

KPI 03

Tech utilization

Billable hours per tech per day.

4.How we hire

100 resumes. 10 interviews. 3 finalists.

We define the seat with you, review about 100 resumes, interview about 10 and put 3 tested finalists in front of you, usually within 7 business days. You interview them free and pay nothing unless you hire.

Questions we ask every dispatcher finalist

  1. A no-heat call comes in at 4:45 on a Friday and the board is full. What do you do?
  2. How do you decide which tech gets which job?
  3. Walk me through booking a job in ServiceTitan or Housecall Pro.

See the full process

5.Where we hire

Where we find dispatchers.

We pick the country by the seat. For this role we recruit most often from the Philippines and Colombia.

6.Your team

Your recruiters.

John Plumstead
John PlumsteadCo-founder. Runs client searches and sales.
Adam Parsons
Adam ParsonsCo-founder. Runs recruiting and placement.

John and Adam personally run every search. Both spent years as professional recruiters before Bravo, screening and placing people against a monthly number. Tell us the seat and we go find the people for you.

Meet John and Adam

7.Questions

Hiring an offshore dispatcher: common questions.

Can they work in ServiceTitan, Housecall Pro or Jobber?

Yes. We screen for the software you run and can recruit for direct experience in it.

Can they cover after-hours calls?

Yes. We hire for the shift you need, including evenings.

We just bought the business. Is this a fit?

It is one of the most common first seats for home services acquirers. See our page for home services acquisitions.

Tell us about the seat. We’ll go find your dispatcher.

John PlumsteadAdam ParsonsJohn and Adam run every search personally.

Free interviews. You pay nothing unless you hire.

Get free interviews
john@bravocompanydigital.com813-495-2136